Lendingtree dark patterns website design - HARD inquiry on your credit report

I got conned as I was looking around for used car loan interest rates on Lendingtree. After a Google search, I got sucked into Lendingtree's website as I was shopping around for used auto loan rates. I apparently "applied" for an auto loan with several companies when I hit "submit" after an extensive personal information collection process. They pulled a HARD INQUIRY on my credit report without my explicit authorization which damaged my credit score! To rub salt in the wound, Capital One Auto Finance which pulled the hard inquiry on my credit report came back with the most useless, uncompetitive APR at 4.5%, so it was a complete waste of time and damaged me in the process! Thank you very much Capital One Auto Finance and ***-artist Lendingtree! I did not apply for a loan with a specific lender. I didn't even know which lenders would respond with offers! Do not fall for the seemingly easy and simple message on their site to "get free offers" - they may be free, but they will be damaging to your credit score! Lendingtree deliberately and deceptively hides important consumer disclosures regarding it's practices and it's lenders' loan generation practices during what is presented to consumers as easy, no obligation, no frills "get free loan offers" message. They have links to "Terms and Conditions" that are like a novel in length, with important disclosures hidden. As you're filling out the form, the links are dark on a black background, impossible to see! They employ what is known as "Dark Patterns" design. A Dark Pattern is a type of user interface that appears to have been carefully crafted to trick users into doing things, such as buying insurance with their purchase or signing up for recurring bills. Their sequential form to get "free loan OFFERS" hides the terms and consequences cleverly and deceptively, a form a ***-artistry (see attached screenshots). I challenge anyone, especially someone with a less than perfect vision to see the deliberately dark almost invisible links at the bottom of the form. Even at the final step, before submitting all personal, sensitive information to get the "offers" which they will change to an "application for a loan" after one submitted the request for an offer the "terms" links and descriptive text are deliberately small making it hard to read and someone would easily miss it. It is designed that way. Capital One Auto Finance is in bed with Lendingtree and their deceptive practices. They should be ashamed of themselves. They're conspiring indeliberate deceptive ***-artistry. STAY AWAY.
View full review
ID
#558569 Review #558569 is a subjective opinion of poster.
Location
Venice, California
Cons
  • Hidden information
  • Dark patterns design
Reason of review
Deceptive Dark Pattern UI design and process
Loss
$2000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Messed Over

I am not one to write bad reviews - but my conscious is prompting me to share this because I don't want others to go through what we went through. I called Lending Tree back in mid-October, got a return call from a Royal United Mortgage rep. I wanted to see if I could get house refinanced. Owed 35K in back taxes, so I needed to refinance with cash out (only owe $39K on a house that is worth $130K) plus I wanted $13K for home repairs. Altogether, we were supposed to refinance $85K to pay off current mortgage, taxes, and walk out with cash for improvement on a 15-year loan. Agent said-no problem, we could have this done by the end of the month. I had all paperwork ready (since I had already been contemplating bankruptcy for tax reasons only - none of my bills was delinquent, not even the tax repayment agreement we were already in) and my credit score is decent. Long story short: we did face about a 10-day delay in getting IRS documents due to the govt. shutdown, but (six whole weeks later) as it was nearing time to close (and the IRS is now expecting a lump sum payment now because we requested payoff), these guys say: we can only do a 25-year loan, and the interest rate has gone up. At that point, since the IRS has sent us notice that we have to pay 35K in less than 30 days, I was willing to agree. But then, the next day these guys say: it has to be a 30-year loan, and you have to roll in one of your students loans and two small credit card balances (less than $1000 each), basically eating up all the rest of the cash for the home improvement. I mean, this is 6 weeks into it. As it turns out, somewhere along the way, these guys had rolled all this other stuff into the loan proposal without saying ONE WORD to me about it. I can't tell you how many times I heard, "We're almost done" and "Just one more thing" in the process. They kept making excuses about needing to do this-or-that because the government law says this and Texas law says that. I can't imagine, with as many loans as they process, certain requirements aren't know from the start. Just stringing me along. At the end of the day, we had to say "no" but we're still sitting here with this big $35K bill that is now due in 19 days because we've inadvertently expedited the IRS collection process. It's a bigger mess than it was before it all started. I was thinking about putting the actual agent/processors names in this email (they are two young guys), but if they get reprimanded or released because of my post, I don't want them harassing me - they do, after all, have documents containing ALL of my personal and financial information. I am not panicked because I know all things do work out for my good in the end anyway, and I have always had the intent of paying my tax bill so as not to be a deadbeat citizen. But just wanted to say: do not put your trust in them. They cannot deliver what they promise on the front end.
View full review
ID
#460881 Review #460881 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Lendingtree Refinance
Loss
$600
New Reviewer

Lending tree unsolicited calls

it is all tru what you read about Lending Tree immediatly passing your info off to dozens of companies- so the phone number you send them will be useless to you in a week to 10 days.Here's what you don't know - feel free to use the information below to contact the head guy - Doug Lebda in Charlotte, NC --- -- - - - - - -- - - - - - - - - - - - - - - - - - - CEO Doug Lebda Eamil: doug.lebda@***.com Office Phone: 704.541.5351 Have fun =)
View full review
1 comment
#1721529

You have attached your ad on my sign in page. I don't want you there.

I don't want you on my page advertising to me. Not interested.

ID
#409349 Review #409349 is a subjective opinion of poster.
New Reviewer

The liars cost me $ 400

I was contacted by Royal United Mortgage and a man who identified himself as a senior loan officer assured me that I was qualified for a loan and he had already talked to his underwriters and I had been approved. After I paid $ 400. for an appraisial I didn't hear back from them until I called them in the middle of Dec. and then I was told that I wasn't going to get my loan. The loan officer told me that he wanted to close the loan by Dec. 1st and I would also need a septic tank inspection ($325) and a well test ($ 45.00) so I ended up losing a total of $ 770.00
View full review
1 comment
#662059

Lending tree has a "cannot beat their rates" deal, but when I beat their deal they refused to refund my $400 deposit. These people are robbers.

ID
#392140 Review #392140 is a subjective opinion of poster.
Location
Gainesville, Georgia
Service
Lendingtree Loan
Loss
$770
New Reviewer

Lending Tree is a RIPOFF!!

I contacted Lending Tree about refinancing my house. The lady I spoke to was very nice and assured me that not only could we drop to a lower rate but we could also pull cash out and still keep out payment the same. I should have known something was fishy from yhe get go because everytime I tried to ask her questions, she just sidestepped them and kept talking about how great this deal would be. She then proceeds to tell me that she needs my credit card number for the $400 for the appraisal. I told he I would need to speakwith my husband and we would need time to think about it. She called me at least 4x a day for 3 days. Finally I called to ask her what happens if the appraisal comes in too low. She says, there is no way it should come in too low. We bought it only 3 years ago and it appraised for $158,000. However, I told her that there had been about 6 foreclosures in my subdivision, and I also looked on Zillow and they had my home valued at only $100,000. She then told me that she ha access to a database that was better than Zillow that I did not have access to and they were showing property values in my area still around $130k-$140k. She also said the appraiser was not supposed to use foreclosures as comps. So, like a fool, I gave her my credit card number, decided to go ahead with the refi, and sent in all the neccessary documentation. The appraiser came out, valued our house at $70,000?!?!?!?!?! and I have not heard from them since. I really did not hav $400 to just waste down the drain. Next time I will listen to my gut. STAY AWAY FROM LENDING TREE.
View full review
6 comments
#1130979

LENDING ***(LENDING TREE) IS NOT A BANK LENDING TREE SENDS SUBLETS YOUR NAME AND ADDRESS AND YOUR HOUSE NEXT TIME GO TO A BANK OR A CREDIT UNION... STICK WITH YUR GUT ....

#1028103

Thank you, I will certainly stay away from them.

#662051

Lending tree has a "cannot beat their rates" deal, but when I beat their deal they refused to refund my $400 deposit. These people are robbers.

#475544

I am not scamming any one and I think that your comment is totally innappropriate. First of all, how was I supposed to know that my house wasn't worth enough?

I am not an appraiser. I don't know anything about the real estate market. I know what it appraised for when we bought it 3 years ago and thats it. Which is why I asked Lending Tree, who obviously knows more about the market than myself, over and over again for honest advice being that I was worried about foreclosures in my area.

Had she not assured me based on the "special" database that only they had access to that the market was still healthy in my neighborhood, I never would have went forth with the refinance. I am not not trying to scam anyone. I sucked up that $400. All I was saying was that I wish I would have been given sincere advice.

You know maybe if banks would start being a little more honest with themselvesand with consumers instead of always looking for the quick buck, then maybe this country wouldn't be in the situation that we are in. If a deal looks like it isn't going to work, and they see that, they should be upfront about it.

#475530

You knew going into this your house wasnt worth what the banker thought it may be worth. Its not Lending Tree's fault, its your fault.

People like you are what hurts this country, always scamming in your little innocent ways. And I hate banks, so Im not standing up for all of them, but this time, I am.

#690774
@PissedConsumer475530

You seem to be talking off the top of your head & aren't really reading what this guy did. He followed the entire process, but he was BAITED, then LT pulled a switch on him.

This is a common practice with unscrupulous mortgage lenders, or haven't you been paying attn to the news & actually reading peoples' stories? You're very quick to judge this person, who went thru HIS due diligence. Until you become familiar with the many ways homeowners are being scammed, you might want to reserve judgement. Meaning, until you can think critically with the information given, keep it to yourself.

These practices are precisely what Americans have been talking about for more than 10 yrs now. It is criminal, but do you think any of these scammers will go to jail? NO. The "non-refundable" part of this deal was most likely the fee to the appraisal firm, but NO GFE is a clear violation of regulations.

That's WHY GFEs were instituted in the first place, that's WHY they're called "good faith estimates" -because SO many borrowers were getting to their closing tables & being presented with completely different info than what they originally were given by the lender. Not only that, they were then threatened with legal action IF they didn't sign on the dotted line.

There were massive frauds perpetrated on unsuspecting homebuyers & refinancers. Get your facts straight.

View more comments (5)
ID
#316429 Review #316429 is a subjective opinion of poster.
Location
Saint Louis, Missouri
New Reviewer

Lending Tree is a scam

I used Lending Tree for a refinance and feel their business practices are unethical at best. After speaking with a loan officer, I was given some numbers over the phone and was told I needed to lock in right away so as to not let this excellent rate slip away. I felt...
View full review
View full review
3 comments
#897068

Thank you. Because of your post and the four others I just read before yours, I will go with a local lender.

View more comments
ID
#169812 Review #169812 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Lendingtree Refinance
  • 1
  • ...
  • 6
  • 7
  • 8
  • 9
  • 10